Shipping policy

Shipping is included in the price for your domestic orders. when will my order be given to cargo? Orders placed on weekdays will be shipped within 4 days at the latest. Orders placed on Saturday and Sunday, public holidays will be delivered to the cargo on the next delivery day. In order for the money order to be delivered to the cargo, it is necessary to make the transfer or receive the payment confirmation at the door by our customer service by phone. In this case, the date and time of receipt of the transfer and payment confirmation at the door will be considered as the date the order was created. If your orders for money order or payment at the door cannot be confirmed or paid for 3 days, your order will be canceled. Where can I track the status of my orders? After placing your order, all processes such as your order confirmation and cargo tracking number information are sent to you via e-mail. You can follow up all the processes of your cargo through the "Shipment Tracking" section of UPS Cargo. What should I do if the incoming cargo is damaged? Damaged cargoes should not be received and a report should be submitted to the UPS officer. If the authorized person is of the opinion that the package is not damaged, the customer has the right to open the cargo there, check that the products have been delivered undamaged, and request that the situation be determined with a report. After the cargo is received by the Buyer, it is accepted that the shipping company has fulfilled its duty. If the cargo is not accepted and the report is kept, the situation should be reported to The Keep Shop as soon as possible, together with the remaining copy of the report. Our Customer Service will take immediate action to resolve the issue.